We know you love your Webkinz Pets and they become part of your family as soon as you purchase them. Because we at Ben Franklin want to make the adoption of your new Webkinz a great experience, we do not allow any returns or exchanges of Webkinz or Lil'Kinz pets or accessories. Please choose your pets carefully and love them forever!
As of April 1, 2008: No Returns or Exchanges on Webkinz Pets or Accessories
For your convenience, we offer Webkinz Gift Certificates at Customer Service for Purchase. Thanks!